Extends Multi-Channel Customer Relationship Management Software Capabilities for Life Sciences and Healthcare
DANBURY, CT, May 20, 2013 – IMS Health today announced the acquisition of 360 Vantage, a leading provider of cloud-based multi-channel CRM and closed loop marketing technologies, to further extend its commercial Software-as-a-Service capabilities for life sciences and healthcare organizations around the globe. Bringing together 360 Vantage’s best-in-breed technologies with IMS Health’s market-leading healthcare information, analytics, managed services and technology solutions will enable clients to more effectively engage with their customers while reducing overall spend.
The combination of IMS Health’s global footprint and 360 Vantage’s CRM applications accelerates the delivery of mission-critical, connected insights across sales and marketing organizations. 360 Vantage’s scalable technologies are built on the Salesforce.com platform and integrate key commercial processes. Capabilities include a mobile-ready, life sciences-optimized CRM platform with social media tools, customer analytics & reporting, and configurable training & testing.
360 Vantage solutions become part of IMS One, the company’s commercial platform that combines IMS Health and third-party data for sales, marketing and performance management activities. Flexible and scalable, IMS One provides insights and services through the cloud, enabling clients to benefit from lower costs, faster implementation and increased speed to insight. This acquisition, along with IMS Health’s recent acquisitions of Appature and Semantelli, expands the company’s growing portfolio of SaaS solutions that help organizations plan, execute and assess customer engagement activities across digital and traditional channels.
“For life sciences and healthcare companies today, the issue isn’t a lack of information. The challenge is in connecting and managing it — and generating real, actionable insights for the business,” says Chris Nickum, president, Commercial Effectiveness Services, IMS Health. “With this acquisition, we are building capabilities to give organizations greater insight about customer interactions across multiple channels and touch points, and to help them streamline their commercial processes for improved ROI. Through a seamlessly integrated view, they can better analyze data, visualize opportunities and drive measurable gains in performance.”
Adds Mario Martinez II, founder and CEO, 360 Vantage, “Leading life sciences and healthcare organizations place a high value on the ability to get a 360-degree view of every aspect of their business, so they can make informed decisions based on real-time information and analysis. Together, we will deliver innovative, next-generation solutions to address the challenges and opportunities of the global marketplace in this increasingly digital world.”
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Contact:
Bob Linton + 1.610.244.2600 blinton@us.imshealth.com
About 360 Vantage
Established in 2005 and headquartered in Chandler, Arizona, 360 Vantage is a leader in cloud-based mobile sales and marketing systems designed to solve the more complex front office challenges in Life Sciences and Healthcare. The company offers a full suite of professional and managed services in addition to its 360 CRM™, 360 CLM™, e-Learning and compliance solutions. Built on Salesforce.com and the Force.com platform, systems are designed to empower the mobile sales force, marketing and management teams with anytime, anywhere access to customer data and a 360-degree view of customer facing operations. This real-time approach gives clients a distinct competitive advantage. The company made the 2012 Inc. 500|5000 list as one of America’s fastest growing companies. For more information, visit www.360vantage.com.
About IMS Health
IMS Health is a leading worldwide provider of information, technology and services dedicated to making healthcare perform better. With a global technology infrastructure and unique combination of real-world evidence, advanced analytics and proprietary software platforms, IMS Health connects knowledge across all aspects of healthcare to help clients improve patient outcomes and operate more efficiently. The company’s expert resources draw on data from nearly 100,000 suppliers, and on insights from more than 40 billion healthcare transactions processed annually, to serve more than 5,000 healthcare clients globally. Customers include pharmaceutical, medical device and consumer health manufacturers and distributors, providers, payers, government agencies, policymakers, researchers and the financial community. Additional information is available at www.imshealth.com.
As a global leader in protecting individual patient privacy, IMS uses de-identified healthcare data to deliver critical, real-world disease and treatment insights. These insights help biotech and pharmaceutical companies, medical researchers, government agencies, payers and other healthcare stakeholders to identify unmet treatment needs and understand the effectiveness and value of pharmaceutical products in improving overall health outcomes.